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FAQs

Rug Care

How do I care for my area rug?

Taking care of your area rug will help to extend its life and keep it looking new and fresh for as long as possible. We recommend the general care instructions for your rugs, however specific care instructions differ based on the construction and materials of your rug, and can be found on the product page. You should always defer to these instructions when taking care of your rug.

  • Most rugs can be vacuumed, with the exception of natural fiber rugs such as cotton, Jute, or Silk. Outdoor rugs should be washed with water.
  • If your rug can be vacuumed, use the lowest setting to prevent fibers from being pulled from the rug’s backing.
  • Avoid pulling out fibers that appear from the top of the rug. Instead, take a scissor and cut them as close to the surface as possible.
  • Vacuum underneath your rug from time to time, especially if you own a natural fiber rug.
  • Immediately clean up spills by blotting the area with a white cloth and avoid rubbing, which may push a stain deeper into the rug.
  • Rotate your rug regularly to make sure wear and tear is even.
  • Do your best to avoid exposing your rugs to continuous and direct sunlight as this will cause the rug’s colors to fade over time.
  • If your rug is in need of a deep cleaning, we recommend a professional cleaning service. Always check with your dry cleaner to ensure harsh chemicals are not used.

How do I wash my area rug?

It is best to clean spills from your rug as soon as they happen in order to avoid any staining or permanent rug damage. Use a clean, white cloth, and avoid rubbing the stain so you do not allow it to sink in more deeply. For a deeper clean a professional cleaning service is your best bet. Keep in mind that specific care instructions differ based on the construction and materials of your rug, and can be found on the product page of your rug. You should always defer to these instructions when taking care of your rug.

How can I stop my rug from shedding?

The best way to avoid shedding is to vacuum your area rug on a low setting going with the grain to minimize damage. Moving your rug to a low traffic area is also better for your rug along with using a rug pad. Also, remember that shedding for a few months is normal on many rug types and is not a sign of a defective rug.

SHOULD I ROTATE MY RUG?
It’s always a good idea to rotate your rug every 6 months so you can ensure that it will wear evenly.

MY RUG HAS A BIT OF A SMELL, WILL THIS GO AWAY?
Sometimes a rug may have a certain odor once unwrapped, but the good new is it will dissipate within a few days or weeks at most. The smell is non-toxic and is likely because the rug has been wrapped up in packaging and has not yet had a chance to air out.

DO I NEED TO USE A RUG PAD?
We recommend using a rug pad since a rug pad helps to keep it in place and stay flat to the floor. It also keep the rug from slipping or wrinkling, making it safer and making your home look that much more polished.

SHOULD I HAVE MY AREA RUG PROFESSIONALLY CLEANED?
You should always check the care instructions for your specific rug. Chances are that your rug will not need frequent cleaning, even with heavy use. Many people have their rug professionally cleaned once a year, however depending on the traffic some people clean their rugs every 2-3 years.

MY AREA RUG IS FADING, WHAT CAN I DO?
Muting of color over time is natural for your area rug, especially if it receives a lot of direct sunlight. Rotating your rug, especially if it is partially underneath furniture, will help to keep the color even. Drawing your shades during the day may also help to keep your rug from fading over time.

Are the size dimensions on Wovenly accurate?

Yes, the size dimensions listed in the 'specifications' section on the product page are correct. Please see our handy rug guide for help knowing which size rug will work in your room, or chat/call one of our agents for more information.

Are the colors on the Wovenly website accurate?

Yes. The colors of rugs on the Wovenly website are accurate, but keep in mind that some variations in colors may occur. In addition, the colors you see can be impacted by different desktop/mobile screen resolutions, so we recommend turning off any settings that may impact brightness. Turn brightness up to see true color of the rug. Additionally, there is always the chance that there will be slight variations in color as each rug is uniquely made.

IS IT OKAY TO USE MULTIPLE AREA RUGS IN THE SAME ROOM?
Definitely. Whether you’re interested in a mismatched look or wanting something more traditional and matching, multiple area rugs can give your space a cozier, inviting feel. Layered rugs is a fun trending look right now as well. Feel free to try two or three or more rugs in the same room and have fun creating your unique style.

SHOULD I BUY A RUG MADE OF NATURAL OR SYNTHETIC FIBERS?
Whether you should choose a natural or synthetic fiber rug depends on your unique wants and personal needs. Synthetic fibers are highly durable and excellent at resisting stains and can be great for high-traffic areas. On the other hand, natural fiber rugs such as wool and cotton are very durable, come in a variety of vibrant colors, maintain excellent wearability, and are preferred by people sensitive to synthetic fibers.

Payments & Shipping

What forms of payment are accepted?

We accept the following major credit cards: MasterCard, Visa, American Express, and Discover. We also offer financing through Affirm. To learn more about paying for your order with Affirm, please click HERE to learn more.

What is the average shipping weight of a Wovenly Rug?

Rug weights will vary significantly across sizes and constructions. Some rugs such as flat weave or low-pile rugs will be naturally lighter-weight. Others with thick luxurious pile heights will weigh more. You can find the exact weight of the rug on the product page in the 'specifications' section.

Can you ship internationally?

Currently, Wovenly only ships to the contiguous United States. This does not include Puerto Rico, the Virgin Islands, Guam, etc. We do offer shipping to Hawaii and Alaska for an additional $150.

How much does shipping cost?

Wovenly rugs always ship free (including returns within 60 days of receipt) within the contiguous United States but costs $150 for shipping to Hawaii or Alaska.

Do you offer financing?

Yes, we offer financing options through Affirm.

Why are Wovenly rugs so much less than the rugs sold in retail stores?

By cutting out middlemen and selling straight to consumers, Wovenly is able to sell beautiful, intricate, and carefully designed products at a much lower cost than retailers.

Are promotion codes available?

Occasionally Wovenly will offer promotional codes that can be applied at checkout. The terms of the promotion will be listed with the promotion code and may not apply for every purchase. Only one promotional code is allowed to be used at a time.

Returns & Exchanges

What do I do with my Wovenly Rugs if I want to return it?

If you’d like to return your Wovenly rug, contact our customer support team to begin the process. We are available via email, web chat, or phone 7 days a week, 6am-6pm PST.

What is Wovenly’s return policy?

Within 60 days of when your item is delivered you may return your item for a refund of the purchase price. Wovenly offers free shipping and returns. Items eligible for return must be within the accepted return date of a 60 day window, and in the same condition that it was delivered to you and in the original packaging.

Do you permit exchanges?

Unfortunately, we do not allow direct exchanges for any items purchased via our website. Your original purchase must be returned within the 60 day window. You may place a new order at any time before or after your return has been completed. Note: return items related to an exchange request are subject to our 60 day return policy.

Do I need to keep any of the packing materials?

Yes! While we know you will be very excited to rip open your new rug, please be careful when removing the packaging. In the case that you do need to return it, you will want to use the same plastic packaging it arrived in to send it back to us within the 60 day trial period.

Do I pay for shipping?

No. Shipping is free for Wovenly within the contiguous United States. This includes shipping on returns as well if the return is initiated within 60 days of the receipt of the rug.

What is Wovenly’s Warranty?

Wovenly offers a standard 1 year warranty on all rugs that protects against manufacturer defects. However, our premium rugs are designed and woven to last much longer.

Can I return the rug pads?

Due to the nature of the product, all rug pad sales are final. If there are any defects with the product we send, please contact our support team at support@wovenlyrugs.com

General Payment Questions

Do you price match competitor’s pricing?

If you find the same rug from another online store with a lower price, we will match it, on top of our existing 10% off offer!

When exactly will my account be charged?

Your account will be charged immediately, even if you are making a purchase on a backordered item.

Can I split payment between multiple credit cards?

Unfortunately we are unable to split payments between multiple credit cards.

Will I be charged sales tax for my purchase?

Sales tax is charged to residents of states per their state tax laws.

What are the accepted methods of payment?

We accept the following major credit cards: MasterCard, Visa, American Express, and Discover. We also offer financing through Affirm. To learn more about paying for your order with Affirm, please click HERE to learn more.

Financing with Affirm

What is Affirm?

If you are unable to make a purchase in full, Wovenly offers a financing option through Affirm, where you can set up a payment plan. By purchasing through Affirm you are able to receive a financing option in real-time for any purchases on the Wovenly site. Buy your item now and pay later in smaller fixed monthly installments.

Why buy with Affirm?

When you choose to purchase with Affirm, you are able to make your purchase instantly and spread out your payments into smaller monthly portions. This makes a Wovenly rug much more easily affordable for those who may not have a large amount of money to spend at one time.

How does Affirm work?

If you’d like to make a purchase through Affirm follow these simple steps in the loan application process:

  1. At checkout, select the “Pay With Affirm” option.
  2. Enter pieces of information about your identity including you name, email, mobile phone number, date of birth, and the last four digits of your social security number. Be sure to use your own information and that it is consistent or you may experience difficulty when attempting to apply for this loan.
  3. To confirm your identity, Affirm will then send a text message to your mobile phone with a unique authorization code.
  4. Enter the authorization code into the application form.
  5. Within moments, you will be notified how much money your loan is approved for, the rate of interest, and the number of months you have to pay off your loan. You’ll also find out the amount of your fixed, monthly payments and the total amount of interest you’ll pay over the course of the loan.
  6. Next, you have the option of whether or not you’d like to accept Affirm’s financing offer. Click “Confirm Loan” if you’d like to accept.


For your convenience, you’ll receive monthly emails and text reminders about upcoming payments, and you are also able to set up autopay to avoid missing a payment. The very first monthly payment will be due 30 days from the date we (Wovenly) complete processing your order.

How does Affirm approve borrowers for loans?

After asking for a few pieces of personal information and verifying your identity, Affirm will make an instant loan decision. This decision is based on more than just your credit score, but also several different points of data. The good news is that you may still be able to use financing from Affirm even if you don’t have an extensive credit history.

Does Affirm perform a credit check?

Affirm performs a soft credit check when you first create an account in order to confirm your identity, but this check does not affect your credit score.

Why was I denied financing by Affirm?

If you have any questions about why you may have been denied financing through Affirm you can send them via email to help@affirm.com and a representative will get back to you shortly.

How do I make my payments?

As mentioned above, Affirm will send monthly email and SMS reminders before a payment is due, including the amount that is due and the due date. You are also able to choose the autopay option so you never have to worry about missing a payment.

Make a payment by:

  1. Go to www.affirm.com/account
  2. Enter your mobile phone number. You’ll be sent a unique security pin.
  3. Enter the security pin on the form on the next page. Click “Sign In”
  4. You’ll see a list of your loans and payments due. Click on the payment you’d like to make.
  5. Make a payment via debit card or ACH bank transfer.
  6. Continue to enjoy your purchased Wovenly item!

Are there any interest or fees associated with Affirm loans (late fees)?

Affirm does not charge any late fees, service fees, prepayment fees, APR penalties, or any other hidden fees for a late payment. They aim to be transparent and fair than any other form of financing.

Keep in mind, Affirm loans do vary between 0% and 30% APR simple interest. The corresponding finance charge is the only fee associated with an Affirm loan.

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