Free Shipping and Returns
60 Day Trial
Your rug trial begins the day your new Wovenly rug is delivered, and lasts 60 days. Enjoy 60 risk-free days with Wovenly, and if you aren’t completely in love with your rug you can send it back – on us.
Feel Confident in Your Purchase
Wovenly rugs are made with premium materials and guaranteed by an industry standard 1 year warranty that protects against manufacturer defects. While our warranty is 1 year, all of our rugs are designed and woven to last much longer.
Returns Made Easy
Wovenly offers free shipping and returns on all rugs within the 60 day trial. In order to return your rug, it must be within the accepted return date of a 60 day window, in the same condition that it was delivered to you and in the original packaging.
It’s not often that people send their rugs back but we understand that homes are your personal living space and sometimes it’s not the perfect fit – and when it does happen we give you your money back, no questions asked.
If you’d like to return your Wovenly rug, contact our customer support team to begin the process. We are available via email, web chat, or phone 7 days a week, 6am-9pm PST. If you have more questions, check out our detailed FAQ.
Wovenly rugs always ship free (including returns within 60 days of receipt) within the contiguous United States but costs $150 for shipping to Hawaii or Alaska.
Yes, we offer financing options through Affirm.
Within 60 days of when your item is delivered you may return your item for a refund of the purchase price. Wovenly offers free shipping and returns. Items eligible for return must be within the accepted return date of a 60 day window, and in the same condition that it was delivered to you and in the original packaging.
Unfortunately, we do not allow direct exchanges for any items purchased via our website. Your original purchase must be returned within the 60 day window. You may place a new order at any time before or after your return has been completed. Note: return items related to an exchange request are subject to our 60 day return policy.
Yes! While we know you will be very excited to rip open your new rug, please be careful when removing the packaging. In the case that you do need to return it, you will want to use the same plastic packaging it arrived in to send it back to us within the 60 day trial period.
Wovenly offers a standard 1 year warranty on all rugs that protects against manufacturer defects. However, our premium rugs are designed and woven to last much longer.